Terms and Conditions
These terms and conditions are important and should be read in full. They represent the agreement between you and Holiday Special Packages Pty Ltd ABN 80 107 199 191 ("HSP", "we" or "us").
HSP is a licensed travel agent and member of the Travel Compensation Fund. Licence No TTA198567
Legal Contract
When you make a booking whether directly or through a travel agent legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms and conditions and by the terms and conditions of the particular third party supplier of products and services.
You must not make any booking whether directly or through a travel agent, unless you understand and agree to all our terms and conditions. Once payment is made for the booking, it is deemed that you have read and understood the terms and conditions for the booking and agree to be bound by them.
Agency
HSP is a reseller of products and services supplied by third parties. Products and services are sold by HSP as an agent for airlines and other travel providers, providers of accommodation, tour operators and other suppliers providing products and services, including (but not limited to) accommodation and transportation services, meals, tours, attractions and theme parks.
HSP is not a direct provider of these services and has no responsibility for services provided or not provided by any party. We give and make no warranty or representation regarding the standard of any service or product to be supplied.
All tickets, coupons, exchange orders, vouchers and receipts are issued subject to the appropriate tariffs and terms and conditions of sale of third party suppliers and these Terms and Conditions. We have no responsibility, and extend no guarantees for discontinued promotions, airfares or specific holiday products.
Liability
HSP has no liability for any act, omission or default, whether negligent or otherwise, of airlines or other travel providers, providers of accommodation, tour operators and other suppliers providing products and services, including (but not limited to) accommodation and transportation services, meals, tours, attractions and theme parks.
We have no liability for any loss or damage, delay or injury occasioned by the negligence, act or omission of any supplier or other third party including for the provision or non-provision of travel, accommodation, tours, meals or other services.
We shall not be responsible, and accept no liability, for dissatisfaction arising from the standard of service provided by any supplier or other third party.
In circumstances where liability of HSP cannot be excluded, such liability is limited to the value of the purchased travel arrangements. HSP reserves the right to decline any booking for any individual on any tour or other service.
Illustrations
Photographs, illustrations and other promotional material used by HSP are for promotion and information purposes only. They do not represent any benefit that will be included in any arrangements made by you.
Fares, Booking Confirmations
A $200 security deposit per person, per tour and the balance of any airfares booked by HSP is required at the time of booking.
The balance for the holiday package must be paid not less than 30 days before departure.
Where connecting air, rail or boat travel is included, you must confirm the correct fare at time of paying the balance.
Twin share prices are per person unless otherwise stated.
Credit card surcharges apply and will be added to the price of your holiday package.
HSP reserves the right to cancel any ticket or booking or to refuse to carry any passenger where payment has not been received by HSP within the specified time.
Airfare Conditions
Rules and regulations affect advance purchase and other discounted air fares, including cancellation or amendment fees, in some instances there are no refunds whatsoever on cancelled holidays and/or air tickets should you need to amend or cancel your travel plans.
You must refer to the particular supplier of travel services, such as the relevant airline, for their terms and conditions of travel. You must read the terms and conditions applicable to every airfare or other form of travel and ensure that you accept those terms and conditions before you make a booking with us.
Once you confirm a booking and make payment you are bound by the terms and conditions applicable to the relevant supplier.
Insurance
We strongly recommend that all clients take out travel comprehensive insurance when making a booking. We recommend that insurance covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, additional expenses to cover hotel accommodation and repatriation costs.
Please note that restrictions on the time to effect insurance apply to some services such as airfares.
Please contact us to arrange travel insurance before making payment for a service.
Cancellation and Refund Policy
Any notice of cancellation, postponement of your travel arrangements or alteration you make to them must be in writing and received by us to be effective. If effective notice is received by us then the following will apply:
1. No refunds will be made for holiday package inclusions that are not utilised. (Only tours cancelled by the operator due to weather, etc. may be refunded upon receipt of a valid voucher and letter of request, but no guarantee is given by us that the operator will provide a refund).
2. If we receive your cancellation less than 15 days prior to the date of commencement of your holiday, or if you should not depart at all then we will not refund any money paid by you.
3. If we receive your cancellation between 15 to 21 days prior to the date of commencement of your holiday, then we will refund to you 80% of the holiday package cost.
4. If we receive your cancellation more than 21 days prior to the date of commencement of your holiday, then we will refund to you the cost of your holiday package, after deducting $50 per person administration fee.
5. Postponement of a package may be permitted at Holiday Special Packages’ discretion, however, we will charge you an additional $50 administration fee.
If you postpone your holiday and any third party supplier charges additional fees, for example, because they deem that postponement to be a cancellation, then those fees will be passed on to you for payment, in addition to the administration fee charged by us.
If you postpone your holiday to a time of different seasonal demand and/or there is an intervening price increase by us or by our third party suppliers, then the cost of your holiday will be increased to meet any price increases due to seasonal charges as well any charges of third party suppliers.
Any subsequent cancellation will incur the cancellation fees applicable in accordance with paragraphs 1 to 4 above at the time of the original postponement.
6. Any amendment to a confirmed booking is subject to availability and any cancellation due to amendment will incur the above cancellation fees.
Alterations to Tour Itineraries by Suppliers
In the event of material alterations by a supplier to a proposed tour booked by you, you may be given the option of cancelling the tour without penalty but this is not guaranteed.
The right to cancel is subject to the conditions of the supplier.
Itineraries
Itineraries are subject to alteration without notice and intended as a guide only. We reserve the right to cancel or alter itineraries or bookings where circumstances require, these circumstances include, but are not limited to, situations in which your health or personal safety may be at risk.
Alterations may come about due to road, weather or tidal conditions, strikes, public holidays, or other reasons. These and other things such as the nature of the terrain, the remoteness of a holiday destination, weather fluctuations, and other matters beyond the control of the suppliers of products and services may necessitate alterations to itinerary with little or no notice.
Any additional expense incurred by you is not HSP’s responsibility. HSP can give no guarantee as to the exact arrival and departure times for carriers and operators whose services or products are incorporated in HSP package holidays or tours
HSP will not be liable for failure to make connections with any other services or attractions beyond its control.
Rates and Price Variations
Considerable information used by us to package our tours, including price information, is derived from external sources including suppliers of accommodation, meals and tour services (among other goods and services) and are therefore subject to change without notice. We accept no responsibility for inaccuracies or alterations to information provided by others.
We reserve the right to vary published rates in the event of price rises made by wholesalers or other suppliers. If the cost of any service increases due to price increases, tax changes or any other reason, you must pay the increase when notified. We are not liable in any way if any increase occurs.
Any advertised savings on our holiday packages are indicative only and expressed to be maximum amounts. The actual amount of saving on a particular package will depend on the base cost of the relevant goods and services provided by third party suppliers of travel, accommodation, restaurant meals, catering and tour services.
Currency
All prices quoted are in Australian dollars and inclusive of goods and services tax.
Service Fees
HSP service fees may apply. A surcharge may apply for credit card transactions.
Travel Agent Bookings
If booking via a travel agent, you may be charged a booking fee by your travel agent which is additional to our published price.
If you do book through a travel agent, all queries, cancellations, postponements, alterations or refunds and all other terms and conditions are governed by these terms and conditions.
HSP Gift Vouchers – Terms and Conditions of Use
HSP Gift Vouchers are redeemable for merchandise or services only. The gift voucher is not redeemable for cash.
The voucher must be redeemed before the expiry date shown and will be void and may not be redeemed after the expiry date.
If your purchase exceeds available voucher balance, then the voucher holder must make up the difference by making an additional payment.
Cash will not be given for any unused balance. We reserve the right to change these Terms and Conditions of Use at any time.
Changes to these Terms and Conditions
We may change these terms and conditions from time to time.
Changes to Terms and Conditions of Use will be available on our website or by contacting our office.